Reference

How sport389 Handles Your Personal Information

This Privacy Policy explains exactly what data sport389 collects when you create an account, make a deposit via DANA, OVO or GoPay, or browse our lobby — and how we protect it.

Account data protectionDANA, OVO, GoPay wallet privacyCookie controlsData retention policyYour right to request changes

Explore the Lobby Read FAQ

What Data We Collect and Why We Need It

sport389 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with sport389, we collect the registration details you submit — your name, email address, and contact number. When you deposit or withdraw using DANA, OVO or GoPay, we log the transaction reference and wallet ID linked to that transfer so we

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can verify the payment against your account record. We do not store your full e-wallet PIN or password at any point. Browsing data — the pages you visit, the games you open, device type and IP address — is collected automatically to keep the lobby running
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correctly and to detect unusual account activity. If you reach our support team from Bekasi or anywhere else in Indonesia, any message or chat log you send us becomes part of your account record for the duration our retention schedule requires. We may share limited data
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with payment processors (the rails that move DANA, OVO and GoPay funds) and with fraud-prevention services, but we do not sell your personal data to third parties for marketing. This policy applies where local law and eligible regions permit our service to operate.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to review, correct or remove personal data held on your sport389 account, contact our support team directly through any of the channels below. Requests are handled by our account team and we aim to respond before the deadline required under applicable data protection rules. Include your registered email and wallet type — DANA, OVO or GoPay — so we can locate your record quickly.

DATA HANDLING PRACTICES

How We Protect and Manage Your Information

sport389 applies technical controls across account login, payment processing and data storage to reduce the risk of unauthorised access. SSL encryption is active across all account pages, and our payment flow for DANA, OVO and GoPay does not expose your wallet credentials to our servers. Account access uses a one-time PIN step to confirm your identity on new devices. We hold your data only as long as your account is active or as long as applicable rules in your jurisdiction require — after that, records are deleted or anonymised according to our retention schedule.

SSL Encryption

Every account page and payment step runs over SSL. Your deposit and withdrawal data via DANA, OVO or GoPay is encrypted in transit and never stored in plain text.

Cookie Controls

We use session cookies to keep your lobby state and analytics cookies to understand which games get opened most. You can adjust cookie preferences through your browser settings at any time.

Data Retention Schedule

Active account data is held while your account remains open. Inactive accounts are reviewed periodically and data is removed or anonymised once the retention window closes under applicable rules.

Third-Party Access

We share only the minimum data required with payment processors handling DANA, OVO and GoPay transfers, and with fraud-prevention partners. No data is sold or passed to advertisers.

Your Privacy Questions, Answered Directly

These are the data and privacy questions we hear most from account holders in Indonesia. If your question is not covered here, reach us through live chat or the account help form.

We collect your name, email address and contact number at registration. Once you add a payment method, the wallet reference for DANA, OVO or GoPay is also linked to your account.

No. We never store your e-wallet PIN or password. We only log the transaction reference and wallet ID that the payment processor returns after a deposit or withdrawal is confirmed.

Send a request via live chat or the email support address in your account help section. Include your registered email and wallet type so we can locate your record and respond promptly.

Yes. Submit a deletion request through the account help form or by emailing our support team. We will process it in line with the retention rules that apply in your jurisdiction.

Only with the payment processors that handle DANA, OVO and GoPay transfers, and with fraud-prevention services. We do not sell your data or share it with marketing companies.

Session cookies keep your lobby and account state active while you browse. Analytics cookies help us understand which sections get the most use. You can manage both through your browser settings.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoSport389 Glossary AccountRegister

How sport389 Handles Your Personal Information

How to Reach Us About Your Data

How We Protect and Manage Your Information

SSL Encryption

Cookie Controls

Data Retention Schedule

Third-Party Access

Your Privacy Questions, Answered Directly

01 What personal data does sport389 collect when I register?

02 Does sport389 store my DANA, OVO or GoPay PIN?

03 How do I request a copy of the data sport389 holds on me?

04 Can I ask sport389 to delete my account and personal data?

05 Does sport389 share my data with third parties?

06 How does sport389 use cookies on its platform?

Privacy Policy

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