Reference

Get Your sport389 Account Verified Without the Guesswork

KYC verification on sport389 is a one-time process that unlocks full withdrawal access — including your DANA, OVO, and GoPay wallet payouts. Submit the right documents the first time and your account moves straight through to active status.

Identity DocumentProof of AddressWallet OwnershipSelfie VerificationOne-Time Process
Explore the Lobby Read FAQ
sport389 Get Your sport389 Account Verified Without the Guesswork
HOW WE HANDLE YOUR DATA

How sport389 Protects Your Verification Data

Submitting identity documents is a sensitive step and we treat it that way. Here is what happens to your files from the moment you upload them to the moment your account is approved.

Encrypted Uploads

Every document you upload travels through SSL encryption. Your ID scan and selfie are never sent over an unprotected connection at any point in the process.

Limited Access

Only the verification team accesses your submitted documents. Files are not shared with third parties outside the review process required by our operating framework.

Single Submission Policy

We keep your verified documents on record so you do not need to resubmit them for every withdrawal. One successful KYC review covers all future DANA, OVO, and GoPay payouts.

Review Status Visibility

Your account dashboard shows a live status tag — Pending, Under Review, Approved, or Action Required — so you always know where your verification stands without chasing support.

sport389 Why We Ask for KYC Documents

Why We Ask for KYC Documents

KYC — Know Your Customer — is the verification layer that confirms your account belongs to you. On sport389, this means submitting a valid government-issued ID, a document that shows your current address, and confirmation that the e-wallet you use — whether DANA, OVO, or GoPay — is registered under your own name. Our verification team reviews your submission and flags anything

that needs a clearer scan before approving. Accounts based in Bekasi or anywhere else in Indonesia go through the same single review path. Once passed, your withdrawal limit is fully unlocked and no repeat submission is needed unless your details change.

KYC HELP CHANNELS

Get Help During Your Verification

If a document gets flagged or you are unsure which file format to upload, our support team is ready to walk you through the fix. Reach us through the channel that works for your situation.

Live Chat Open the chat widget from your account dashboard and a verification agent will check your document status and tell you exactly what is missing or needs a clearer scan.
Email Support Send your query with your account ID to our support email. The team responds with specific document feedback so you know precisely what to resubmit.
In-Account Upload Portal The document upload section sits inside your account settings. You can re-upload a corrected file without contacting support first — the portal shows each document's current review status.

KYC Terms You Should Know Before You Submit

These are the key terms that appear during the verification process. Each definition is plain-language so you know exactly what is being asked before you upload anything.

What does KYC stand for?

KYC means Know Your Customer — the process an operator uses to confirm your real identity before activating full account features like withdrawals to DANA, OVO, or GoPay.

What is a proof of identity document?

A government-issued document — typically a national ID card or passport — that confirms your full legal name and date of birth for account verification purposes.

What counts as proof of address?

A document showing your current home address, such as a utility bill or bank statement, issued within the past three months and displaying your full name clearly.

What is wallet ownership verification?

Confirming that the DANA, OVO, or GoPay account linked for withdrawals is registered under the same name as your sport389 account — prevents misdirected payouts.

What is a selfie verification?

A photo of you holding your identity document, taken on the day of submission. It links the physical document to the person opening the account.

What does 'Action Required' mean in KYC status?

Your submission was reviewed but one or more documents need a correction — usually a clearer scan or a missing page. The status tag tells you which file to resubmit.

Common Questions About the KYC Process

These are the questions we hear most from accounts going through verification for the first time. Each answer reflects how the process actually works on sport389.

We accept a national ID card (KTP) or a valid passport. The document must be current, not expired, and the name must exactly match the name on your sport389 account. Photographed copies are accepted if they are sharp and fully readable.

Yes. If your withdrawal method is DANA, OVO, or GoPay, the wallet must be registered in the same legal name as your account. This is checked during KYC and prevents payouts being sent to the wrong wallet owner.

Review times vary depending on document quality and submission volume. Submitting clear, well-lit scans of every required file reduces back-and-forth and moves your case through the queue faster.

Deposits and gameplay are generally accessible before verification is complete. However, withdrawals — including payouts to DANA, OVO, and GoPay — are held until your KYC status reaches Approved. Availability depends on local law and eligible regions.

Your status changes to Action Required and the dashboard flags which document needs attention. You can re-upload a corrected version directly from your account settings without needing to restart the full submission.

If you switch to a different DANA, OVO, or GoPay account number, the new wallet needs to be verified to confirm ownership. Your original identity documents do not need to be resubmitted — only the new wallet details are reviewed.
Reference

KYC Document Guide

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

Related pages

InfoSport389 BankingInfoAbout UsInfoSpaceman Quick Arena

Related pages

sport389 Indonesia FAQ About Us sport389 App Live Dragon Tiger Salon